Use these talking points when you don’t know the answer, can’t answer, or aren’t the best source of information.

Start Here

• Give the reason why you can’t answer the question
• Tell them when you will follow up with them
• Bridge to what you can say
• Make sure you follow up (even if you don’t have any new information)
• Repeat the question (optional)

Talking Points

• Let me confirm/double-check and follow up with you.
• Let me look into it and get back to you.
• We’re still looking into it…
• I expect to be able to tell you more by…
• What I can tell you is…
• I’m not sure, but I’ll find out and let you know.
• I’ll find out.
• I’ll look into it and get back to you with what I find.
• That’s a good question, and I want to get you the right information. Let me get back to you by end-of-day.
• I don’t want to speculate…